| error code | description |
|---|---|
| 1 | failed or means no |
| 10000 | client_id does not exist |
| 10001 | invalid client，wrong client_id or client_secret |
| 10003 | token does not exist |
| 10004 | token is invalide or revoked |
| 10007 | invalid account or invalid password |
| 10011 | invalid refresh_token |
| 20002 | not lock admin |
| 30002 | invalid username, only English character and digits is allowed |
| 30003 | existing registered users |
| 30004 | invalid userid to delete |
| 30005 | password must be md5 encrypted |
| 30006 | exceeds the restrictions of API call number |
| 30008 | Cross-site access to user data is prohibited. Please use domain names with the 'cn' prefix to request for Mainland Chinese users, for other region's users please use domain names with the 'eu' prefix to request API endpoints |
| 80000 | date must be current time, in 5 minutes |
| 80002 | invalid json format |
| 90000 | internal server error |
| -3 | Invalid Parameter |
| -2018 | Permission Denied, many interfaces only allow the lock's top administrator or authorised administrator to request them, some interfaces only require a valid regular key user, please use an access token obtained from a legitimate user's account number and password to request the interface. |
| -4063 | Please delete/transfer all yours locks first |
| error code | description |
|---|---|
| -1003 | Lock does not exist |
| -2025 | Frozen lock. Can not operate on it now |
| -3011 | Cannot Transfer Lock(s) to Yourself |
| -4043 | The function is not supported for this lock |
| -4056 | Run out of memory |
| -4067 | NB Device is not registered |
| -4082 | Auto locking period invalid |
| error code | description |
|---|---|
| -1008 | eKey does not exist |
| -1016 | An identical Name exists. Please choose a different Name. |
| -1018 | This Group does not exist |
| -1027 | Cant send eKey to this account which has been bound to another account |
| -2019 | You cannot send an eKey to Yourself |
| -2020 | You cannot send an eKey to the Admin |
| -2023 | Can't change the time period now |
| -4064 | Failed. The eKey can only be sent to a registered account |
| error code | description |
|---|---|
| -1007 | No password data of this lock |
| -2009 | Invalid Password |
| -3006 | Invalid Passcode. Passcode should be between 6 - 9 Digits in length |
| -3007 | The same passcode already exists. Please use another one |
| -3008 | A Passcode that has never been used on the Lock cannot be changed |
| -3009 | There is NO SPACE to store Customized Passcodes. Please Delete Un-Used Customized Passcodes and try again |
| error code | description |
|---|---|
| -2012 | The Lock is not connected to any Gateway. |
| -3002 | The gateway is offline. Please check and try again. |
| -3003 | The gateway is busy. Please try again later. |
| -3016 | Cannot Transfer Gateway(s) to Yourself. |
| -3034 | Network not configed. Please config the network and try again. |
| -3035 | Wifi lock is in power saving mode, please turn off power saving and try again. |
| -3036 | The lock is offline. Please check and try again. |
| -3037 | The lock is busy. Please try again later. |
| -4037 | No such Gateway exists. |
| error code | description |
|---|---|
| -1021 | This IC Card does not exist |
| -1023 | This Fingerprint does not exist |